Same here. I bought the 2000 silver with a bonus 300. I only got 1200 silver. I sent them all the info they wanted and nada.
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In the same boat ,playstation says I bought wrong ps4 instead od Ps3 ,sent photos proving i did not ,they said basically tough contact Bungie ,well we all know thats a waste of time ,Bungie and playstaion must be raking a fortune in,and it seems nobody can do anything about it ,FRAUD