Hi,
Very simple. A month ago I bought and used the Wormhusk Crown skin "Gate Lord" cause I didn't know it would go away soon. When I used it I didn't have unlocked the Wormhusk Crown yet, I bought it this week from xur. Now I can't equip the skin, nothing appear on the selection.
Also don't write something like "make a ticket" cause I can't verify my damned mail, I tried to "resend the verification" a billion times, nothing arrive in my mail box, like thousand of people already posted on these forum. So I need it to be looked and fixed fast, or completely refund me the cost in silver.
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The only option would be to fill out the missing eververse items form but not sure if it requires a verified email. https://www.bungie.net/en/Help/Troubleshoot?oid=13681