The question is, do they want people to buy the next expansion? that relies on people being able to complete content, have fun doing it, coming back and becoming vets. none of that happens when new players leave, vets get frustrated that queue times are high, they leave and the issues only get worse from there. I;ve seen this when they release D2 red war. The player drop off was massive. Right now, it feels the same, people not having fun, new player struggling and vets just want rewards quick, so they either get back packed or dragged through.