There was an early update where DeeJ talked about taking player requests to the "devs". Reading between the lines, it sounds like DeeJ went to bat for the players, but he was laughed out of the office. He ended up with both the players and his bosses mad at him, so I think he gave up.

Not his job to give up. Not ideal to earn the ire of your bosses though. Tough spot I guess. Still he should write follow up responses.

I agree that he isn't doing all of his job, but I also empathize with his position.