Contact Jason Shull at Mrcreamator@msn.com we are trying to get a large group of people to seek legal action against bungie for refunds. This is not your fault it is bungies. They took your money in return for a product that doesn't work and they have no plans to address the problem. I don't know about you but I want a full refund for the game and DLC. They may think different after a class action law suite.