Hi there, Thank you for your report. We understand an expected reward didn't drop. We're sorry to hear of this, as we can imagine the concern this may have caused. If you experience this again, then please consider using your platform's share feature to capture a videoclip of the incident. If you record a clip, you can upload it to a site like Youtube or Imgur, and share a link to it here. We'll then investigate this further on our end.