Hey there, Thank you for reaching out. We understand you aren't receiving Essence of Dawning. This does sound strange to us. By any chance, is your inventory full? If so, does freeing a slot help you to get essence? If you continue to not receiving essence, then please consider using your platform's share feature to capture a videoclip of what's happening. If you record a clip, you can upload it to a site like Youtube, and share a link with us here. We'll then investigate.