Hi there, Thanks for reaching out. All of the information related to Prime rewards can be found on our [url=https://help.bungie.net/hc/en-us/articles/360049498571-Prime-Gaming-Support-for-Destiny-2]Prime Gaming Support page[/url]. That said, the most relevant section applicable here should be the following: [quote]Once you have signed up for Prime Gaming and have connected your accounts, you can claim your Destiny 2 Exotic Gear Drops every month on the [url=https://gaming.amazon.com/gp/destiny2]Destiny 2 Prime Gaming website[/url]. After claiming your drop, log into Destiny 2 and [b]visit the Special Deliveries terminal in the Tower[/b] where you will be able to claim your rewards. [b]You will have until 10 AM Pacific on the last day of the drop to claim the rewards[/b] on Destiny 2 Prime Gaming website.[/quote] If you claimed the rewards within the drop timeframe, then they should be available to you at Special Deliveries. Otherwise, please consult the article linked above for more information and troubleshooting.