Hello there, Thank you for reaching out. We understand you are encountering freezing issues in the Portal. We're sorry to hear of this. If you haven't yet done so, we would recommend restarting the game and [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]Clearing the Console Cache[/url]. These steps can often help with freezing issues such as that you describe. If, however, this issue persists beyond the troubleshooting, then please consider using your platform's share feature to record a clip of what you're experiencing. If you record a clip, you can upload it to a site like Imgur or Youtube, then share a link to it here. We'll then investigate.