1. Digital or disc? 2. What version of the game did you get? 3. How many codes did you put in? 4. Are you game-sharing with another account? 5. If you have a physical copy usually the coldheart code is separate and is in the box. 6. The ghost is exclusive to certain retailers (like GameStop) usually they hand out the code either: in the box, on the receipt when you bought it, or in a email saying you purchased it. Go check. 7. Bungie won't hand out free codes so don't bother asking. 8. Go to your downloads and tell me the details of each D2 item. 10. Do have lvl 20 character AND did that same character beat the campaign? 11. Did you go to Lord shaxx (for the ghost) and the Gunsmith (for the gun) or Amanda holiday in the tower (for the sparrow)? 12. Are you on Xbox or PS? 13. Which retailer did you buy it from?