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7/31/2017 4:27:24 PM
2996
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
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My PC version of the game keeps freezing during load screens. Flying in to destination, initial load in, etc. I have removed the Ram from my PC and cleaned it for dust as suggested. I have restarted my computer when it freezes as suggested. I have updated the driver for every component in my PC. I have uninstalled and reinstalled the game twice. After all this the problem still continues. This is the only game in my library I am currently having any sort of issue with. Other games played to see if anything happens similar to Destiny's freezing include Elden Ring, COD Warzone, Red Dead Redemption 2. All of which ran with no problem. Please Assist
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I play on Xbox and every time I log on it takes about 20 minutes MAX for me to get the error code weasel. This started happening just about two weeks ago and has gotten progressively worse since then. It is at the point where I cannot play through an activity all the way without getting kicked. What can I do to solve this problem?
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Do wanna join a discord and try to figure it out ?
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I have the same problem Idk what to do have u gotten a response
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I tried uninstalling and installing back but to no avail I checked what the code means and it means that someone longed on to ur acc
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I didn't get a prompt when I returned to game to change my username it changed it by itself how do I change my username
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Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url] Your name was changed to Guardian#### due to some part of the preexisting name not aligning with the Code of Conduct. We are allowed one name change so if you have not already used it, you can modify it here: https://www.bungie.net/7/en/User/Account/IdentitySettings . I do warn to exercise caution when choosing a name as we only have 1 change and once you click the button, it is set. There are no additional warnings or confirmations.
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I’ve purchased all dlc besides witch queen and none of it is available on my account either through cross save or any other please help this is very frustrating
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Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url] Expansions do not transfer via cross save. They are permanently bound to the platform they are purchased on.
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I am doing the aspect of interference quest for beyond light. I finished the mission "darkness investigated" but I disconnected from the game just as I finished the quest. So the quest is still in my quest log, however If I track the quest it gives me no objective of where to go. How can I fix the quest?
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I have been trying to get the app on my new phone and it is not my gamer tag that is showing and none of my info. What can I do?
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When you log in to the Destiny companion app you use the authentication for your platform account. If you log in and see another account this means you are using different / incorrect information. You may want to reach out to your platform customer support for help recovering the account credentials.
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Hey I bought beyond light awhile back and it's asking me to rebuy it now why is that?
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Hi there! Licensing is managed by your platform, not by Bungie. Please check your platform's digital store and search for the edition of Beyond Light that you purchased. If the store is stating that you need to purchase it again, then something happened with your purchase. Please contact your platform's support team for further help on this issue!
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I have bug on my hunter exotic Aeon Swift? Like its disabled.
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I'm having some issues with my seal progress not showing up, like I have all the needed lore tabs/bones for O GRAVE ROBBER MINE but still the counter is stuck at 15/16
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Anyway to get bungie to correct a spelling error in our player names? Seeing as we can only edit them ourselves once.
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Sadly no. Bungie stated it was a one(1) name change. That includes typos, act of siblings or error codes. Sorry man you are stuck with that name until Bungie allows more.
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I thought as much, haha act of sibling. ah well, at least the lore nerds know it's meant to be Dredgen XD
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Does bungie have a way go contact them about careers etc?
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Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/978300950097842206/giphy.gif],[/url] https://careers.bungie.com/jobs
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Hi I'm having a big problem with my armour synthweave on my hunter it says I can unlock it but when I try to unlock it it would not give it to me and I already have two of those and it's still not working can we get this fixed or something like that
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Hi there! Please see the below information from BungieHelp on Twitter. [quote]We are investigating an issue causing players to be unable to use Synthweave to unlock new Armor Synthesis ornaments from the Appearance Customization menu. Players can work around this issue by unlocking the armor ornaments via individual armor previews. [/quote] [url=https://twitter.com/BungieHelp/status/1534610730879549440]Source: BungieHelp on Twitter[/url]
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i cannot verify my account through my phone number and have tried multiple possibilites
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I did everything to get my seasonal artifact and I still don't have it.
