Continuation from second post. I took some time looking at your game history as well as the ID which I assume to be your wife's account - after looking at your history, I would suggest seriously checking out your connection because you have some rather peculiar stuff going on. There are a lot of matches that are suspect for lag as well as several where you both end up getting KTO before or during the match. That is usually signs of network instability and understand that the reports from players will eventually triggers the Security Response Team to take a look at your connection. If found that it is unstable and affecting other players in the Crucible, restrictions are a possibly penalty.