how about testing packets ? you could be getting your down and up , but if you lose those packets along the way you could have a horrible experience . the crucible Def has connection problems , it happened to me once and it took 3 technicians to figure out which node it was coming from the funny thing is when you test your connection it will show the full speed with a solid low ping , www.pingtest.net you need java to run it . ................... after they fixed it , been good for over a year. i have 200 down , 20 up . "i had between 1% - 2% packet loss when i had an issue" Ping test from Texas to Frankfurt Germany http://www.pingtest.net/result/150801192.png I live in the middle of Texas , here is a test to Washington State "where bungie headquarters are " http://www.speedtest.net/my-result/5575821051 Another test from Texas to southern Russia http://www.speedtest.net/my-result/5575826318