Disagree. The customer is always "right", because he has the final say on where he spends his money. But "right" isn't the same as "reasonable." For example playing an action-RPG getting mad that it won't reward you like the unlocks in a typical shooter is pretty unreasonable. But people around here do this every day. Forums like this are echo chambers that amplify the voices of malcontents. Makes them appear more numerous and influential than the actually are.