I've worked a lot of customer service jobs. And yes sometimes the customer is out of line or wrong. But if that 1 customer feels that way. There's a million others. The business and leadership adjust to make sure that those other customers are happy. So far near 90% of people that have played Destiny and have been loyal to the company are unhappy. That's millions of people. That's bad customer service. That many complaints means in this case the customer is right.