I guess both Sony and Microsoft have pretty bad costumer service then. My PS Plus account recently got hacked because of the poor security system PlayStation has. Someone sent me a message that they would give me 20$ if I game share with them and I replied go -blam!- yourself. He hacked me by simply replying to his message. He went online and deactivated all systems and activated his PlayStation with my account when you use this option you have to wait 6 months for a reset. I called PlayStation and they kept telling me I have to wait 6 months and there is nothing I can do even when I got hacked because of their poor security system and the only thing they could do is to report this so they can deactivate all systems themselves. I had to report it about 15 times until I couldn't take their ignorance and started yelling at them and they eventually fixed the issue that took 2 months.