Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble claiming these prisms. We've received reports of this issue and are investigating the underlying issue further from our end. Stay tuned to our [url=https://www.bungie.net/7/en/News]Patch Notes[/url] (posted on the News page) and our [url=http://www.x.com/Destiny2Team]X/Twitter[/url] account for updates.