JavaScript is required to use Bungie.net

Help - Destiny 2

Help us help you.
4/17/2026 4:31:12 PM
3

lost 2 accounts

Hello,I would like to share my situation and kindly ask for your help. I have been playing Destiny 2 since childhood (I am currently 17 years old), and I truly love this game. For most of my time playing, I used a PS4. I remember during the COVID period I was playing every single day. After I moved to Poland due to the war in Ukraine, I ran into several issues. I changed phones multiple times, and one of them broke completely, so I lost access to the email connected to my account. As a result, I lost access to my original Destiny 2 account on PlayStation. I can still play it through Steam or other platforms, but not on PlayStation, especially since my PS4 hard drive is now broken and I cannot recover the account there. About two years ago, I stopped trying to fix it and created a new account on Epic Games, which I am currently using. I also linked this new account to PSN. However, I later gave my PS4 to a friend, and he formatted it. Unfortunately, the account linked to that console was tied to the old email on my broken phone, so I no longer have access to it either. Now I have two well-progressed accounts, but I cannot properly use them on my current console only on my weak laptop with a GTX 1650. I would like to kindly ask if you could help me unlink my account from PSN or assist me in recovering access in any way possible. (I did not use AI to create this message only to help translate it into English) Thank you very much for your time and support. Best regards

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • Edited by BNGHelp13: 4/17/2026 4:54:32 PM
    Hi there, Thanks for reaching out. EckyThump is correct. Due to mandatory security policy, Bungie is not able to remove connected platform accounts from Bungie.net profiles under any circumstances. To regain access to your lost PlayStation account, please contact [url=https://www.playstation.com/en-pl/support/account/?country-selector=true]PlayStation Support[/url].

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • Hey there. As of March 2025, it is no longer possible to unlink platform accounts from a Bungie Account. That means unfortunately the old PSN account will remain tied to your Epic Games account here. Bungie are not making exceptions nor are there any workarounds. They will not manually unlink on their end under any circumstances. Losing the email address is not necessarily a hard barrier to recovering the PSN account, you'd have to work with Sony support to see what options there are.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • You will need to work with PSN support to regain access to the account as Bungie cannot assist with helping you regain access to a Playstation account. As for unlinking, due to the [url=https://help.bungie.net/hc/en-us/articles/35597981889300-Notice-Bungie-net-Account-Unlinking-Update-on-March-25-2025]March 25th 2025 linking change[/url], the only accounts eligible for unlinking from a Bungie profile are Twitch. Bungie, under no circumstances, will unlink a platform account from a Bungie profile and there are no exceptions being made by them.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

You are not allowed to view this content.
;
preload icon
preload icon
preload icon