... bin through the videos and suggested solutions. But still.... every single time I want to play the game, I have this issue. After additional attempts I normally get connected. Not sure what the problem is, but since a few simple re-tries, it seems to be game related. By now I am simply so tired of this, that I have decided, that I would like a refund of the Final Shape. Sad, but enough is enough... So please let know, how to properly request a refund.