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10/31/2020 8:54:43 AM
1

Stuck at 'Connecting' screen

This is the second times in the last 2-3 weeks that I'm stuck at the 'Connecting' screen. I have unplugged the xbox, and I have checked my Internet connection, which is all good. Not sure what else to do. It is putting me off getting Beyond the Light.

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  • Heyo! This sounds like a connection issue of some kind is occurring. This could be an internet service provider issue. If you are on a wireless connection, a wired connection is recommended to play Destiny. If your internet connection is being used for anything else besides playing the game, such as watching a movie or streaming, it's recommended to quit those programs. Here are some steps you can take to try and resolve the issue: [quote]1. Clearing your console cache or, if on PC, verify the integrity of your game files 2. Power cycling your internet router 3. Review our guide on improving latency and packet loss to see if that might help 4. Following our Network Troubleshooting Guide for best optimizing your connection to Destiny. If issues persist, try our Advanced Steps Networking Guide for possible router solutions, such as enabling UPnP. You may also want to enable IPV6 on your router if you have it.[/quote]

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