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8/17/2020 2:48:15 AM
2
Disable Cross Save on one platform
My psn account was recently hacked and I do not want the hacker to have access to my destiny 2 account I cannot authenticate that I own the ps4 account because the email was hacked into and I no longer have email access
English
#Help
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You cannot disable Cross-Save for a single linked account. If you request Bungie to disable your Cross-Save, it will be disabled on every account, not just your PSN ID. You can contact Sony and work with their Customer Service to recover your PSN ID, even if the email has been changed. Please contact Sony to work on recovering your account.
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2 RepliesHey there! You can head over to this article and fill out the contact form at the bottom to request that Bungie deactivates it. You may also want to read through that article for more information on what actions can affect your Cross Save: https://www.bungie.net/en/Help/Troubleshoot?oid=48099 Note: Bungie goes through these reports in order that they receive them, and only during normal business hours Pacific Time.
