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Edited by Gamerguy_678:
12/21/2017 11:00:58 PM
4
Just Another Case of Destiny 2 Hard Shutdown
I have put my post into the format requested by Bungie in this post: https://www.bungie.net/en/Forums/Post/236455208
BattleTag: CombatWombat#12960
Configuration Info
CPU: Intel i5-6000k @ stock clocks
GPU: EVGA Geforce GTX 1080 TI @stock clocks
RAM: 16 GB Corsair Vengeance 3000 MHz
GPU Driver Version: 388.59
Operating System: Windows 10 Build 16299.98
DxDiag: https://drive.google.com/file/d/1yOr9UbBVjHntwS3bkp59PoGZBCFtFNrA/view?usp=sharing
Destination/Activity: Crash occurs across all activities, though seems to happen more quickly in scenes with more action happening.
Description: I am having the same problem mentioned in many posts across the PC Support section of this forum in which my entire computer crashes after playing Destiny 2 for a short time. Windows Event Viewer reports Event 41 Kernel Power as many other people have reported. I have tried deleting the cvars as officially recommended by Bungie as well as many "fixes" from around the forum, but nothing has worked.
Here is a link to one of the similar posts: [url]https://www.bungie.net/en/Forums/Post/237254894?sort=0&page=0[/url]
UPDATE: After playing for several hours across two days and not having any crashes, I thought my issue was resolved. However, I just experienced the same sort of hard crash that was happening before. The steps I took before seem to have vastly reduced the frequency of crashes (from about every 5 minutes to several hours of play across a few days), but any hard crashing such as this is unacceptable in a AAA game like this. Running the Direct X diagnostic again, I found that my antivirus software, Webroot Secure Anywhere, has taken the number one spot on the Diagnostics list. Ridiculous that Bungie's game is potentially causing problems with my antivirus that crash my entire computer. I'd like to reiterate that this is the ONLY game I'm having this issue with. I have attached the rest of the diagnostics list below and I will update if I find out anything new
[spoiler]
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 129607347332, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Problem signature:
P1: WRSA.exe
P2: 9.0.18.44
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket 127983441306, type 5
Event Name: WindowsNonFatalSuspectedDeadlock
Response: Not available
Cab Id: 0
Problem signature:
P1: 2
P2: Unknown
P3: Geolocation.dll
P4: GetGeopositionOperationImpl
P5: 420000
P6: Windows::Devices::Geolocation::GetGeopositionOperationImpl::InitializeAndStart
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket , type 0
Event Name: WindowsNonFatalSuspectedDeadlock
Response: Not available
Cab Id: 0
Problem signature:
P1: 2
P2: Unknown
P3: Geolocation.dll
P4: GetGeopositionOperationImpl
P5: 420000
P6: Windows::Devices::Geolocation::GetGeopositionOperationImpl::InitializeAndStart
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket , type 0
Event Name: WindowsNonFatalSuspectedDeadlock
Response: Not available
Cab Id: 0
Problem signature:
P1: 2
P2: Unknown
P3: Geolocation.dll
P4: GetGeopositionOperationImpl
P5: 420000
P6: Windows::Devices::Geolocation::GetGeopositionOperationImpl::InitializeAndStart
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket 1469623854956557369, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: chrome.exe
P2: 62.0.3202.94
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket 129570740602, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Problem signature:
P1: csgo.exe
P2: 0.0.0.0
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket 1335654107182318372, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: CorsairLink4.Service.exe
P2: 4.9.3.25
P3: 5a183805
P4: System.Management
P5: 4.7.2556.0
P6: 59b83606
P7: 8a
P8: 51
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10:
+++ WER7 +++:
Fault bucket 129572266848, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: GTA5.exe
P2: 1.0.1180.2
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 2279767566634847038, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: Dishonored_DO.exe
P2: 1.144.0.17
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER9 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
Problem signature:
P1: 141
P2: ffffd00c8530a4a0
P3: fffff80a4df06e6c
P4: 0
P5: 222c
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9:
P10:
[/spoiler]
@Bungie: I showed you my error report, pls respond.
UPDATE 2 (12/21/2017): Game is still crashing. DXDiag yields no more helpful diagnostics to me, but I will upload a new one [url=https://drive.google.com/file/d/1ATBw4mRfrzwYY8tqN3XjvK5yMtMptY-Q/view?usp=sharing]here[/url]. No response from Bungie. Been trying to enjoy Dawning event. Ground out the strikes to get the Dawning gift boon. Pop it in a Crucible match, game crashes before the match is over. I lose the Dawning gift boon and don't even receive the gift for it. FML. This is not okay. I was considering purchasing some silver to supplement the daily grind for the Dawning loot, but the non-existent assistance from Bungie is not something I want to support. Bungie why are you silent?
-
Hi did you ever fully resolve this hard shutdown issue? I've got exactly the same problem as you and many other people and I was wondering if the DxDiag driver theory would work for me. Would you be able to help me identify a potential cause if I post a section of my DxDiag here?
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Due to someone mentioning AV, I thought I'd try disabling Windows live AV support, and guess what? No crashes. Only ever crashed on Mercury, but I've crashed 4 times tonight before I disabled AV, and it's now playing perfectly with zero issues. I think it's the AV that's trolling us.
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2 RepliesEdited by Gamerguy_678: 12/21/2017 11:00:36 PMUPDATE: It's not fixed. Read the original post for some more info. Uninstalling Corsair Link seems to have reduced the frequency of crashes, but not fixed them. I think I've found a solution thanks to @suttungur My understanding is that Direct X initializes connected USB devices for Direct Input, but the Corsair Link drivers are actually for my water cooling pump that plugs into a USB header on my motherboard, not an actual input device. I guess this causes some kind of error within Direct X causing everything to crash. After uninstalling the Corsair Link software (it's not necessary it seems unless I want to control the LED's on the pump) and disabling the Corsair USBXp driver under the USB Controllers section of Device Manager I was able to play for several hours with no crashes. I'd assume that drivers for my water cooler wouldn't be the only ones to cause such an error. To anybody else having this same sort of issue, run DxDiag (Windows Key + R, then type dxdiag.exe and run) and save the information in a text file. Check at the very bottom of the text file where the diagnostics section is. For each reported error event, check the P1 part of the problem signature to see if there is a recognizable program causing the error. In my case it was CorsairLink4.Service.exe. Try uninstalling the software/disabling its associated drivers, then try playing the game to see if the crashes have been resolved. Hope this helps somebody. If you'd like some more assistance with this troubleshooting, just reply on this thread. I will be keeping an eye on it so that I can help as many people resolve this issue as possible.
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3 RepliesI'd start troubleshooting the following errors reported by DxDiag: [spoiler] --------------- Diagnostics --------------- Windows Error Reporting: +++ WER0 +++: Fault bucket 1335654107182318372, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: CorsairLink4.Service.exe P2: 4.9.3.25 P3: 5a183805 P4: System.Management P5: 4.7.2556.0 P6: 59b83606 P7: 8a P8: 51 P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX P10: +++ WER1 +++: Fault bucket 129572266848, type 5 Event Name: RADAR_PRE_LEAK_64 Response: Not available Cab Id: 0 Problem signature: P1: GTA5.exe P2: 1.0.1180.2 P3: 10.0.16299.2.0.0 P4: P5: P6: P7: P8: P9: P10: +++ WER2 +++: Fault bucket 2279767566634847038, type 5 Event Name: RADAR_PRE_LEAK_64 Response: Not available Cab Id: 0 Problem signature: P1: Dishonored_DO.exe P2: 1.144.0.17 P3: 10.0.16299.2.0.0 P4: P5: P6: P7: P8: P9: P10: +++ WER3 +++: Fault bucket , type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 0 Problem signature: P1: 141 P2: ffffd00c8530a4a0 P3: fffff80a4df06e6c P4: 0 P5: 222c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: +++ WER4 +++: Fault bucket , type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 0 Problem signature: P1: 141 P2: ffffd00c8530a4a0 P3: fffff80a4df06e6c P4: 0 P5: 222c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: +++ WER5 +++: Fault bucket 126131641721, type 5 Event Name: ScriptedDiagFailure Response: Not available Cab Id: 0 Problem signature: P1: Microsoft Windows.NetworkDiagnostics.4.0 P2: 1797160741 P3: 1.0.0.0 P4: Default P5: P6: P7: P8: P9: P10: +++ WER6 +++: Fault bucket , type 0 Event Name: NetworkDiagnosticsFrameworkV3 Response: Not available Cab Id: 0 Problem signature: P1: Microsoft P2: AddressAcquisition [1.0] P3: 2 P4: 8008F906 P5: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9} P6: AddressAcquisition [1.0] P7: {245A9D66-AE9C-4518-A5B4-655752B0A5BD} P8: rndismp6.sys P9: 10.0.16299.15 29/09/2017 P10: +++ WER7 +++: Fault bucket , type 0 Event Name: ScriptedDiagFailure Response: Not available Cab Id: 0 Problem signature: P1: Microsoft Windows.NetworkDiagnostics.4.0 P2: 1797160741 P3: 1.0.0.0 P4: Default P5: P6: P7: P8: P9: P10: +++ WER8 +++: Fault bucket , type 0 Event Name: NetworkDiagnosticsFrameworkV3 Response: Not available Cab Id: 0 Problem signature: P1: Microsoft P2: AddressAcquisition [1.0] P3: 2 P4: 8008F906 P5: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9} P6: AddressAcquisition [1.0] P7: {245A9D66-AE9C-4518-A5B4-655752B0A5BD} P8: rndismp6.sys P9: 10.0.16299.15 29/09/2017 P10: +++ WER9 +++: Fault bucket , type 0 Event Name: ScriptedDiagFailure Response: Not available Cab Id: 0 Problem signature: P1: Microsoft Windows.NetworkDiagnostics.4.0 P2: 1797160741 P3: 1.0.0.0 P4: Default P5: P6: P7: P8: P9: P10: [/spoiler]
