I have all three classes from playing Destiny on the PS4, and when I installed Destiny 2 for the first time, it ports your characters over from the original game. 2 of my 3 classes appear to have ported over fine, but my female Titan was white skin on Destiny 1, and when ported over, it changed my character to black skin and I was given no options to fix it. I still have Destiny 1 installed and all my character files which show it was clearly ported over wrong. Destiny 2 options do not allow for any character personal features changes, so I require Budgie's help to fix it. I left it alone for a while to enjoy the new game, but this week I booted up Destiny 1 and confirmed it really did screw my character up. I had also lost at least one exotic weapon on Destiny 1 on a different character, but after a few hours playing, loading into the Iron Banner area fixed the problem and I got my gun back so that was no big deal. With some technical support assistance I could provide some print screens, but I never use the photo feature on my PS4 and do not really ever use Facebook.
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4 RepliesThe only way to change your character is to delete it and recreate it. Bungie won't change it for you and as you said they don't offer any changes in-game.