Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble getting access to your yearly stats. To provide you with some troubleshooting and additional steps to take if the troubleshooting does not help, please check our [url=https://help.bungie.net/hc/en-us/articles/13178880343188-Troubleshooting-Marketing-Email-Issues]Marketing Email Issues[/url] help article. As you've mentioned opening a support ticket, if you've already followed these steps and used the contact form, we can only encourage you to await further assistance through the ticket.