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8/5/2024 9:11:25 PM
2
Hi!
Thanks for reaching out and reporting this. I'm sorry to hear you've been having relentless issues with your connection to Destiny. Since you're able to receive communications from the game but the other way around doesn't work, I'm thinking this may be a routing issue from your ISP or trouble with your internet upload speed. As a first step, could you try checking your upload speed compared to your download speed and look for any major gaps between those two?
Adding this for extra measure as well, if you haven't already, please feel free to look through our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Network Troubleshooting Guide[/url] and [url=https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types]Advanced Troubleshooting[/url] to explore other potential solutions to this issue.
Keep me posted!
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IDK ... I'm aware that my internet is not the best, but I've monitored the networking activity from D2 and it rarely if ever exceeded 1 MB/s.
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Thanks for following up! This does sound like a communication issue of some kind is occurring, and could be an internet service provider issue. Lower internet speeds can definitely impact communications to and from the game. Below are suggestions that may help with this:[quote] [b]1.[/b] Use a wired connection rather than Wi-Fi [b]2.[/b] Quit any program or turn off other devices that are streaming [b]3.[/b] [url=https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335]Verify the integrity of your game files on Steam[/url]. [b]4.[/b] Power cycle your internet router [b]5.[/b] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13603]Improve your latency and packet loss[/url] [b]6.[/b] Follow our [url=http://www.bungie.net/en/Help/Troubleshoot?oid=13610]Advanced Steps Networking Guide[/url] for possible router solutions, such as enabling UPnP or changing your NAT type. [b]7.[/b] Enable IPV6 on your router to see if that helps [/quote]
