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2/18/2023 1:21:22 PM
1
Email Opt-in request closed without resolution
Hi guys,
Last TWAB provided a guide for a page that lets us submit a request form in order to receive marketing / account / character -based emails sent.
I have sent in a request by Case ID: 221589, and received an automated message back about it being received. A day later, the request just got closed with the exact same automated message.
The message lets me know that the person(s) taking care of my request is unable to communicate with me via the actual case, so I am requesting information here regarding my case about what the resolution was, were they able to work it out, or perhaps not?
PS: Working with Zendesk myself I am finding this behavior odd that the customer cannot be notified about their status via their actual case emails, therefore creating a window of obscurity on whether you guys did anything with the case or not, which is infuriating and causes more distrust. If this forum topic could be transferred/lnked to a person who takes such feedback to have this changed, that would be grand.
Best wishes.
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4 RepliesEdited by Swat The Bot: 2/18/2023 1:28:59 PM
Swat The BotBungie fan. Check my About Me section. - old
Did you submit your ticket using the link in [url=https://help.bungie.net/hc/en-us/articles/13178880343188-Troubleshooting-Marketing-Email-Issues]this article?[/url] If no, that's why it was closed. You must submit your ticket via the correct form. If you did, it does say that you will not get a response which is likely why it was closed. The ticket is only to let Bungie know you are unable to get marketing emails from them. You will never get a response beyond the automated message. See the quote below for more information. [quote]PLEASE NOTE! While we will receive your ticket, we will be unable to respond. This form is only dedicated to opting players into receiving Bungie’s marketing emails. https://help.bungie.net/hc/en-us/articles/13178880343188-Troubleshooting-Marketing-Email-Issues[/quote] Don't worry if you're not getting marketing emails, you're not missing anything important. All major news is available through their official social media channels. https://www.bungie.net/7/en/News http://twitter.com/Bungie http://twitter.com/Bungiehelp http://twitter.com/DestinyTheGame http://twitter.com/Destiny2Team http://Facebook.com/Bungie http://Facebook.com/DestinyTheGame http://Instagram.com/Bungie http://Instagram.com/DestinyTheGame
