So, i will preface this by saying i am aware the companion app is unable to delete items according to bungie, however i have been faced with a unique problem due to the IOS App. the app failed to refresh, and when i tried to retrieve my hawkmoon it gave me the option to "equip" rather than "transfer to my character", but i did not have any space in my primary slot. As a result, the Hawkmoon has disappeared completely. It is not in my vault, nor any alt characters, nor is it in the postmaster. I have tried to contact Bungie, as this would be something that would be a huge problem if its an ongoing issue.
(i have proof via screenshot, since you can now receive a list of all transactions done on the app, and as a result i have proof it was not deleted)
Its been 3 days since the gun went missing. some others who had this problem, had their guns back a few days later and mentioned it may have been lost between servers. Unfortunately, i havent been lucky enough.
please advise. IS there a way to contact bungie directly on this matter?
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12 RepliesHave you tried clearing your console cache & the app cache….then rechecking all characters inventory, the vault, and postmaster in game on all characters?