You have to understand, UPS is the largest shipper in the world and it has a a 99.4% success rating for packages, which ends up being somewhere in the neighborhood of 250,000-350,000 packages per [i][u]shift[/u][/i] that can end up damaged, broken, lost, etc & that is during the regular part of the year, not Peak Season when the volume, at a minimum, quadruples and a lot of noobs are hired and contractors are used to move trailers from 1 building to another. To address your other statement, no, every company that ships through UPS, the USPS & FedEx, they all will ship your TV in the box it came in, unless they have re-boxed it. Amazon actually does a decent job of packing the stuff they actually pack, so that way if it gets damaged, they can file a claim and make the shipper pay for it. There is a lot more that goes into the whole thing, but it doesn't matter and honestly, what matters is that sucks your order was messed up.