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11/10/2015 9:00:39 PM
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Unable to access collectors edition in xbox one

I purchased the digital collectors edition of destiny on my xbox 360. When I downloaded it it stated in the item description that I would have acces to a digital copy of destiny and the first two expansions for both xbox 360 and xbox one. Now when I log on to my xbox one and try to download destiny I am told I need to pay for it again! What do I need to do to fix this issue?
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  • Edited by Anidien: 11/11/2015 2:13:43 AM
    [quote]I purchased the digital collectors edition of destiny on my xbox 360. When I downloaded it it stated in the item description that I would have acces to a digital copy of destiny and the first two expansions for both xbox 360 and xbox one. Now when I log on to my xbox one and try to download destiny I am told I need to pay for it again! What do I need to do to fix this issue?[/quote] Unfortunately this is not correct. The Digital Collector's Edition of the Taken King is not subject to a free upgrade in its entirety. Under the digital upgrade program, the Expansions I and II content of the DCE will upgrade to Xbox One. The base game, the Taken King, and the Collector's Edition content, however, will not upgrade to Xbox One at no cost. The base game portion of the Digital Upgrade offer, expired at 1 am Pacific time on January 15, 2015. https://www.bungie.net/en/Help/Article/12122 For any inquiries as to what was listed on the Xbox Live store, you should contact Microsoft.

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    • Does Bungie even have an actual customer service number or website? Or is it just these forums?

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    • Hi, When did you purchase the digital collectors edition of Destiny?

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      • [quote]I purchased the digital collectors edition of destiny on my xbox 360. When I downloaded it it stated in the item description that I would have acces to a digital copy of destiny and the first two expansions for both xbox 360 and xbox one. Now when I log on to my xbox one and try to download destiny I am told I need to pay for it again! What do I need to do to fix this issue?

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      • I see responses to posts that were made after mine!?!?

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      • Im not sure what it takes to get a moderator or bungie response to my issues. I really want to play tonight in my xbox one!!!!

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