Tell your friend to go to settings > privacy > Check or activate "Activities"
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That was the first thing we tried. Unfortunately it didn't fix the problem.
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Ask him to clear his app cache [u]How do I clear the Cache of my application?[/u] • iOS: 1. Tap the top left box on the front page of the application 2. Tap "Settings" 3. Tap "Application" 4. Tap "Clear Cache" • Android: 1. From your device's Home Screen, enter the Settings application 2. Navigate to your "Downloaded" page/tab 3. Select "Destiny" 4. Tap "Clear Cache"
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Cache cleared, still nothing
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Ask him to do the following: 1. Log out of the app 2. Delete the app 3. Reset the device 4. Reinstall the app 5. Check if his settings changed
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how does the app affect the website? Just to be clear, the problem is on the computer as well as on the app. Doesn't the information go straight from psn to bungie.net and then out to the app?
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Anything changed on the app is also applied to the website
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Edited by jhonsvick: 11/4/2015 6:50:02 PMlogged off and reinstalled and all that, still nothing, the outlook is seemingly grim.