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Companion App

What needs work in the Companion App?
Edited by RurouniDante: 8/17/2023 4:59:21 PM
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I'm seeing an issue where the Destiny 2 app can't seem to download its data on my Android 10 phone. There is a Retry button but it doesn't seem to work and neither does the App Settings -> Data Settings -> Update Databases. I can't get bounties in the app or view my characters and inventory, but other features like fireteams work. This has been happening ever since version 15.1.4 build #3056 Updated on July 26 This was still happening with last week's update version 15.1.4 build #3067 This is still happening even with the latest update version 15.1.4 build #3074 I've tried clearing the app data, uninstalling the app and re-installing it, but nothing seems to help. Does anyone have any other ideas on how to fix this? [spoiler]Moderator edit: This thread has been updated with tags that are more appropriate. Feel free to private message the moderator who moved your post, link to topic, for further clarification about why this topic was moved.[/spoiler]

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  • This was still broken with yesterdays version 15.2.2 build #3105. I just got another update today to version 15.2.2 build #3108 and it still doesn't work. Is anyone seeing this on any other versions of Android, or is this issue unique to Android 10? The weird thing is the app does appear to be downloading its databases multiple times if you look in your Downloads folder, there are multiple copies of the world_db.zip asset_db.zip and clanbanner_db.zip. Deleting them all and re-installing the app doesn't seem to help either. I've found multiple threads where people all appear to be reporting the same issue https://www.bungie.net/en/Forums/Post/263189410?sort=0&page=0 https://www.bungie.net/en/Forums/Post/263179318?sort=0&page=0 https://www.bungie.net/en/Forums/Post/263178105?sort=0&page=0 https://www.bungie.net/en/Forums/Post/263148676?sort=0&page=0 https://www.bungie.net/en/Forums/Post/263190756?sort=0&page=0 https://www.bungie.net/en/Forums/Post/263166706?sort=0&page=0 I hope Bungie is aware of this issue and working on a fix.

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    • [quote]I'm seeing an issue where the Destiny 2 app can't seem to download its data on my Android 10 phone. There is a Retry button but it doesn't seem to work and neither does the App Settings -> Data Settings -> Update Databases. I can't get bounties in the app or view my characters and inventory, but other features like fireteams work. This has been happening ever since version 15.1.4 build #3056 Updated on July 26 This was still happening with last week's update version 15.1.4 build #3067 This is still happening even with the latest update version 15.1.4 build #3074 I've tried clearing the app data, uninstalling the app and re-installing it, but nothing seems to help. Does anyone have any other ideas on how to fix this? [spoiler]Moderator edit: This thread has been updated with tags that are more appropriate. Feel free to private message the moderator who moved your post, link to topic, for further clarification about why this topic was moved.[/spoiler][/quote] I am having this exact issue. I just want to collect my previous season rewards and swap items between characters. Please let us know once your issue is resolved.

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    • Having this issue since it's previous update. App was finally fixed and now it's useless again 🤷🏻‍♂️.

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    • I'm having the exact same issue and tried similar steps to troubleshoot. I hope this gets fixed soon.

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