It is easy to do, for PlayStation I had to wait in a que for awhile but the process after that was easy. Google how to cancel final shape pre-orders and there is a couple of videos on how to do it. It is the only way to get through to Bungie because they aren't listening to their players. Maybe they'll get it if we hit their pocket books. The most recent TWAB is full of things that I haven't heard anyone asking for, actually I have heard players asking for the opposite. Running master raid challenges how many times have your players lamenting about high survivability? Running GM nightfalls how many time have you heard player railing against having their abilities charged. Bungie these stupid decisions are the reason you are falling behind income projections by 45% but I know you won't hear me... so have fun trying to find replacement players.