Hello there, Thank you for reaching out. We understand you're experiencing an issue with a triumph related to the Pale Heart. We have attempted to view the linked video, but are unable to. Could you kindly verify that it isn't set to private, or that no other settings are in place which would prevent us from viewing it? In addition to ensuring we can view the video, please share the exact name of the affected triumph. We will then review and see what we may be able to suggest.