Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are still having trouble claiming your previous season's reward pass items. The issue that was originally being tracked for claiming through the [url=https://www.bungie.net/7/en/Seasons/PreviousPass]website link[/url] should have been addressed. You should also be able to claim them through the companion app. If you are still indeed having trouble claiming them through these means, can you provide us with a short video showing the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]