Update on issue. I finally gave him his computer back because school is getting ready to start. He started updating the OS and all of his apps. When he got to steam, which is where his D2 pc version is, he was unable to login. When he tried to do a password reset, the email address listed on the account to send the reset to was not his. He had been hacked. The top level domain (the part at the end like .com, .net, .org, etc.) showed .rx with the x being a masked letter. Clearly, the top level domain in this case is .ru, which is Russia. This means that his account was hacked while I had him restricted from using our computers, including his. If somebody hacked his steam account and was trying to hack into his games, then would that exonerate his ban from D2 as it was not him that did it? We can contact steam to find out when that account email changed to help provide further evidence if it helps!

🤣🤣

If he was banned entirely from the game he will not receive a reason. If you was restricted from only playing multiplayer then he would have gotten a message as to why and how long.

They don't need to give a reason on a ban, if he got banned he broke ToS an honestly if I was a developer if you cant stay within the ToS I dont owe you a reason why you got banned. However its important to see if its a complete game ban or a restriction on pvp, a game ban will be greated with a "not so fast" msg when your son logs into D2, if your son doesn't get that his restricted from pvp (different then a ban). Restriction can happen for multiple reason but the most common are: 1. You have network issues in your home internet: 2. Your son left to many pvp games before they ended all the way(not fun in a 3v3 game mode an one leaves now its 2v3, the game doesn't fill 2v3 games once there started): 3. Your son is laggin an got reported during a games to many of these will cause a restriction on pvp(this ties into #1, if this is the issue address #1, an this will get fix). There are other reason for a restriction but these are the most common. A pvp restriction is on all pvp game modes not the mode he was playing on when it happened. If its a ban your son broke ToS an probably shouldnt play the game again.(You can have multiple reason for a ban its not just one, examples include offensive language, when i play on Xbox/ps4 if kids join my part an its just the f word out there mouth im report an boot your from part an activity idc if its a raid boss encounter, cheating, network manipulation, an since beyond light came out a crack down on trails recover an cares, usually the common for a ban) If its a ban tell your kid to stop being a -blam!- head online, if its a restriction have him say away from pvp for 2 weeks(first restriction on any pvp mode, after is 2 months I think). If you want a good idea of why, tell use sons gamertag an we can all look at his game activity an most of the time the community can tell you why you got banned from game history.

Is your son leaving in the middle of Team activities in PVP? If so they can not replace him in those activities and that impacts the gameplay for others. So if it is three on 3 and he disconnects his internet from the back of his console every time he dislikes gameplay then he impacts the gameplay of others. Thats is a bit narcissistic in character and mental. When a person doesn't think of others and only themselves that's a red flag that you need to get that person or child professional mental help. I am just saying you should nip that in the bud before it gets out of hand. But if he isn't doing that great. But if he is then that is a tale tail sign.