For security reasons accounts can only be linked and unlinked from Bungie profiles using valid platform log in credentials. Bungie does not have access to platform log in credentials and thus can't link or unlink accounts on behalf of players.
You'll need to continue working with Sony to recover the log in details. Otherwise you are stuck with this cross save set up indefinitely.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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