Hey there. It appears you own the Annual Pass but don't own Forsaken. You must own Forsaken to play the Annual Pass. I recommend asking for a refund then purchasing the [url=https://www.bungie.net/7/en/Destiny/Buy/Detail/forsakencompletecollection]Forsaken Complete Collection[/url] instead. This collection includes Forsaken, the Forsaken Annual Pass, the base game, and the Expansion Pass - all for the [i]exact[/i] same price that the standalone version of Forsaken was. If you own some of these already, don't worry - you won't have to redownload them or own two copies.