I have looked in to this and tried everything, however i am [b]still awaiting a response[/b] and it has been a few days i'm beginning to worry i wont get my shader or emblem. Is there anyone else who is having this same problem and hasn't received their shader & emblem yet? If so please reply and i'm sure we can help each-other out. Edit: I received my Nepal aid shader yesterday morning. What i did was i shot these guys an email; nepalshaderhelp@bungie.net, all you have to do is name the subject something like 'Nepal Shader Help', then attach a copy of your receipt (the receipt is the confirmation e-mail). From my experience it took 2 days for a reply. They then sent me an e-mail that asked me if i still haven't got my shader to reply with my Xbox/ PSN account details, with some recently used e-mail addresses and billing info ( i personally didn't give them my billing info). Again, another 2 days and they replied saying they checked their database or whatever and confirmed the email didn't come and they replied w/ the code. Stay Persistent.