Are you currently play on PC via Steam or EPIC store or on your x-box account?
You will need to contact the relevant store for assistance.
You may not be signed in correctly, I would suggest logging out & exiting the APPs for EPIC or Steam, for x-box I would sign out and restart the console.
Xbox Live Status: http://support.xbox.com/xbox-live-status
Steam Support: https://help.steampowered.com/
Epic Games Store Status: https://status.epicgames.com/
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