This is outlined in [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Bungie's Support Guide FAQ[/url] : [quote][b]There is an unauthorized or unknown account linked to my Cross Save.[/b] Destiny Player Support and Bungie cannot modify platform accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log into all linked accounts to prove ownership of them prior to modifying your Cross Save status. If you believe your account has been compromised, please contact the platform’s support for that account to get assistance with account recovery options. For more details on how to help protect your Bungie.net and Destiny accounts in the future, please see our [url=https://www.bungie.net/en/Help/Article/12718]Account Security Guide[/url].[/quote] [url]https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide[/url] Ultimately, if the platform support is not able to provide assistance, then the account is stuck as is and cannot be modified. Lastly, Bungie has updated their account linking with platforms on March 25th, 2025, in that platform accounts cannot be unlinked at all from Bungie.net accounts as all account credentials for their account(s) is the players responsibility. More info [url=https://help.bungie.net/hc/en-us/articles/35597981889300-Notice-Bungie-net-Account-Unlinking-Update-on-March-25-2025]here[/url].