This is seriously just the worst argument I may have seen on the forums. Mostly because I feel you are an intelligent person seeing as how your writing was neat and clean and didn't go on some needless tangent. Yet you seem to be looking at this from a slight biased point of view. I do not know how to code anymore than the most basic website so I do not have extensive knowledge on the subject matter. But that is completely irrelevant. I am a paying consumer and as such I no more allow the excuse "but coding is really difficult" than I would in any other profession. At the end of the day, it is their job. Would you use the same excuse to any other professional? A few hypotheticals to illustrate my point: 1. You have an accountant who does your taxes. He files your taxes incorrectly and now you either owe more or are not going to receive the tax return you are entitled. Or even worse, they were filed so incorrectly that you are now being investigated for tax fraud. Do you give your accountant a pass and say "well tax laws are complicated and he had a lot of clients so it was really hard for him"? I would think surely not. 2. You have a package that must be delivered by a certain date and send it via FedEx with more than enough time to be delivered by that date. Do you let that slide because "they ship so many packages each day that it must be hard to keep track of each one"? Surely not. 3. You pay for a cell phone and service and randomly your phone will not make calls for a week because their cell tower nearest you is out. Do you not complain about it because of the difficulty of fixing the cell tower and how hard it must be to accurate send signals all over the world via satellite? Once again, surely not. In any of those situations you do not give a professional a free pass because their job is difficult. And it does not take inside knowledge of the intricacies of the work for you to demand someone you are paying to get the job done. Anyways. Rant over.