Hi there, Thank you for your report. We understand you haven't received pre-order rewards you expected. If you haven't tried doing so yet, you may wish to see if [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]Restoring Licenses[/url] helps you to access this content. If you are still unable to locate your pre-order content after the above step, then please reach out to us via the following contact [url=https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items?_ga=2.153276920.1777126809.1731945645-1420294048.1731346808]form[/url]. We will then investigate what's happened with your purchased content.