Hello there, Thank you very much for reaching out to us. While there may be a quest from Hawthorne that can be received weekly, to help us with any issues that may be occurring, can you provide us with a short video showing the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]