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1/11/2018 11:32:51 AM
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[PSA] FEEDBACK ABOUT THE STATE OF GAMER FEEDBACK

https://medium.com/@morganjaffit/the-cost-of-doing-business-c09cc5cc8728 Feedback about the state of feedback. Interesting read.
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#feedback

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  • Modificato da vmondude: 1/13/2018 10:36:02 PM
    This is all horrible and way out of line with the abuse these posts can throw. But when it comes to Bungie... well... 😆 Haha! But seriously they have brought it on themselves this time round with Destiny 2. I mean yes those posts in the article are taking it waaaay too far. I bet it Is hard work going through all that day after day. But you have to appreciate the anger in the D2 forums right now. First they treat us like lab rats, for 3 years on their rolling beta Destiny 1, while we test all their dev tweaks and progress. And all the while we think it’s ok it’ll be right eventually. Or D2 will start at the end of D1 but with more. But then they completely cast aside all the progress they made, change everything and make us start that whole process all over again! Quite honestly what do they fcuking expect!

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  • Modificato da BigTexB007: 1/13/2018 9:40:52 PM
    While I sympathisize, I wonder what kind of tweets developers of really kick ass games get. Only fair to include those too. It’s the internet. Folks are tired of getting thier chains jerked. This is the natural result. Communicate with your consumers. Set goals. Follow through. Explain when things don’t work out. Most importantly, progress and evolve your product based on consumer feedback. Bet folks doing that have a much different experience with twitter. Hopefully the folks getting the nasty tweets are reporting them.

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  • Modificato da meatballsublime: 1/11/2018 5:22:02 PM
    Agree with article... Social media has given way to out-of-control, in-your-face pessimism and empowered narcissism. Tact is gone. Empathy is gone. We live in an age where everyone has [i]strong and unfiltered [/i]opinions about everything. Condescension, bias, and stubbornness are the norms. No one wants to be attacked. Certainly no one wants it on a constant basis. As a general psychology rule, it takes 8 positive affirmations to combat 1 negative criticism. That's just for balance. As an example, when dealing with employees, I always strive to give praise when it's due, but especially so, given that it helps those moments where criticism is necessary. Constant negativity gets tuned out. Constant criticism fosters resentment. People need to feel valued and appreciated for what they accomplish. Otherwise, they wilt. Imagine what it's like to be the target of unending, unyielding criticism, justified or not. At some point, you just want to get out of that situation. At some point, it's just not worth the constant bruises. At some point, you just want to sever/mute/ignore those poisonous relationships. [b]It takes two-sides to have a constructive dialog. Granted, Bungie hasn't done their part well. But, we as a community aren't doing it well either.[/b]

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    5 Risposte
    • So disappointing to see the kind of rubbish game developers have to put up with. There is absolutely no excuse for sending people such nasty, insulting, offensive comments or resorting to death threats or stalking. If you don't like a game, provide constructive feedback on what you think should be improved, or give suggestions. Simply saying things like "Game X is bad/sucks/dead" etc does not help the developers when it comes to improving a game. Nor does threatening them or being nasty. It's a shame to see that people who are good developers are considering leaving or have left the industry because of this kind of behaviour. I honestly can't blame them for doing so - how many people would want to work in a role where they have to endure that kind of rubbish day in, day out? If you want to see great games being released, then one of the key ingredients for that to happen is to have great, talented developers in the gaming industry. Driving developers away from the industry with this kind of behaviour ultimately makes things worse, not better. If we want to have great games coming out, then one way we can help is by treating developers with respect and decency, not as if they're our personal punching bags who deserve having toxic vitriol constantly thrown at them.

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      2 Risposte
      • Modificato da gallp13: 1/13/2018 8:42:48 AM
        It’s easy to express dissatisfaction in a courteous manner with high impact to effect change.

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      • I worked frontline in the public sector for 25 years as a bus driver! 25 years ago, until around 10 years ago, people were polite and social, now everyone doesn’t have time nor patience due to the online “friend” boon, people interact less, communication is now black and white! At least on these forums they’re not spat at, punched or verbally assaulted! Some people get angry at the price off a bus ticket or not having enough and want to ride free! The verbal lashing is deserved in my opinion, there is a big difference to doing your job and being unduly attacked, but when blatant underhand tactics are apparent, that’s worth shouting at!

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      • Any attempt to justify death threats, ect, over a game is worthless. Saying it's part of the culture is also worthless. I've been gaming since pong, across every platform since the Atari 2600 and Commodore 64. I've spent thousands on gaming in my lifetime. NOT ONCE would I EVER have considered this kind of behavior. What's wrong with you guys? Be it Bungie, or Hello Games, or any of these studios. It's an entertainment medium. Yes, it matters to fans greatly. But it's no excuse to act like trash. We should demand better of ourselves if we want to be heard. These are real people in these studios. They have wives, kids, and these days, who's to know what's real or fake regards a threat. Do unto others people. In fact, do better.

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        5 Risposte
        • I agree with the spirit of the article, but let’s be honest - it’s not that simple. We can appeal to ourselves to be better people and take the high ground, and maybe we should, but at what point do we finally have to look Bungie in the eye and say, “Enough!” I didn’t have a problem with Bungie the company so much until December rolled around. That’s when it became clear to me their problems are institutional, not individuals gone rogue. XP rigging [i]IS[/i] their bag, baby. Lying about it [i]IS[/i] their response to being caught. I don’t know what kind of nice dialogue you can have with an adult who will lie to your face. For me, it’s time to be blunt. Nice doesn’t work with Bungie, they have to feel the coals of hellfire on their feet to react. Sols made a response to another forum goer about customers getting into the face of employees in real life... suggesting (I think) it wouldn’t be allowed. Yes, it does. I’ve had plenty of parents lose it, call me every name in the book, and physically threaten me. Let me make this clear - [i]I have to be the adult in the room and maintain my composure and I can never, EVER respond in kind![/i] Police, firemen, soldiers, ministers, doctors... shall I go on? DeeJ did so early on, and it helped set the tone for the service. Look, I’m not trying to be disrespectful to anyone, but I’m not about to let Bungie be painted as victims here, because that’s just not truth. Bungie didn’t alter a GUI to hide actual XP throttling because we were mean to them. They didn’t double XP requirements for engrams because we sent hate mail. They did it purposefully to milk as much money out of the customers as they could. [i]That’s[/i] adversarial. [i]That[/i] has to be confronted head-on.

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          1 Rispondi
          • If your gonna treat your customers like faceless dollar signs then they are gonna treat you like the corporate shills you are, end of story

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          • Modificato da Smeeds: 1/11/2018 7:25:00 PM
            Aww boo hoo 0.1% of kids on this game are being mean to me on the internet. Wow these game devs should just quit if they are really going to cry over some tweets from some kids trolling. Grow a -blam!-ing sack ya pussies.

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            5 Risposte
            • The very first quoted tweet is hard truth.

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            • I want dialog added to shax's comments when you see him in towered... "Oh shoot.. Here he/she comes again... Uh, look, I know you want your sword back, it's just been misplaced after the red war and everything that happened. I promise I'll get it back to you...soon..."

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              1 Rispondi
              • Thanks for posting this.

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              • I'm just going to say this: from what I can tell, Warframe doesn't have this problem. Happy players makes for a happy community and better back and forths between the Dev's and the community. Bungie hasn't even tried to engage the community on the same level as Warframe does on a regular basis. Sure, they have their feelers out there (Cosmo, Deej, Dmg04, etc.) but they take the input we give them and it goes in one ear and out the other. And nothing can make this more clear than the communities cries during D1, particularly in Y2 and Y3 to separate PVE from PVP. In spite of the cries, Bungie failed to identify this as a key issue and they actually AMPED UP the problem in D2. Classic example of ignoring your communities concerns. All of this did not happen in a vacuum. This happened because Bungie has tuned players out, hid behind their community managers, and largely ignored a lot of GOOD feedback. When Bungie came out and made the bogus argument that elemental primaries were eliminated because they felt that elemental primaries limited diversity, several players had different suggestions on how they could be returned and returned in such a way that would actually improve diversity and give the players a degree of customization. Did that ever happen? No. Elemental primaries only returned as EXOTIC weapons when D1 already had a foot out the door. It was really the exact opposite of what most players wanted, and those that suggested this were misguided in thinking that elemental burn alone was enough to make these weapons exotic and worthwhile. It wasn't. If Bungie wants to improve things on this forum, it starts them stopping from telling us "We're listening." Instead of telling us "We're listening" - SHOW us that they're listening with the actions they take. Show us that they're willing to subrogate their own ideas and judgment for that of the community that puts endless manhours into the game and who understands better how tweaking this or that will effect the overall game. Stop telling us Bungie knows better than we do when they don't even play their own game. They DO need to continue communicating with the community. But the phrase "we're listening" needs to be replaced with "We're sorry, we made some mistakes. These are the mistakes we made: A.... B.... C..... And this is tentatively the plan to fix them: 1.... 2...3.... Please debate what you think of the plan moving forward. Please also realize the plan is tentative and subject to change based on the debates we see go on in the community." I'll end with this: I think it is absolutely [u]CRITICAL[/u] that we hear from Bungies own mouth what mistakes they made because unless they can identify the mistakes they made themselves, they can't really address them with real, substantive solutions. I think it is absolutely [u]IMPERATIVE[/u] that Bungie float ideas to "fix things" to the community and let us vet those ideas before they take any action to implement them. Sure, fixes will come slower, but they're more likely to get a fix that will please most of the community, rather than simply giving us a fix that BUNGIE thinks is best for the game.

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                13 Risposte
                • Modificato da iDovahBear: 1/11/2018 10:57:06 PM
                  Shit talking and threats, etc. have always been at the core of competitive games, though. Like how people talk shit on campers or prone/crouch warriors in Call of Duty, and like to make empty threats over the microphone about how they're going to DDoS or find you and -blam!- your mom, or something. I'd argue it's part of gaming culture, even. Lately people are just getting sensitive to it. I'm not sure what it is that's making people more sensitive, maybe it's the living in uncertainty of whether we're on the brink of societal collapse that makes them feel more vulnerable as a person, as opposed to how reckless and unbound people were when I was a kid. Or maybe it's just part of getting older; existentialism can be a bitch. Do I condone death threats and stuff? No, not really. Have I made them? Yes, admittedly. It's part of the gaming culture. The question comes down to whether a person actually has genuine intent, or just feels like they need to express themselves strongly and unmistakably as downright displeased and personally offended. It's hard to misconstrue these sorts of threats and ridicules as anything other than the contempt it is, so people use it because it's the only tool that seems to actually be HEARD by the people they're speaking to. And that reaction is exactly what makes people feel the method actually has some use. Some things go too far but that's the nature of Feedback when it isn't listened to. People used to come here eager to share new ideas on how to fix the game, but over time we've seen them get ignored and abused by other forumgoers time and time again. Eventually, people get tired of being ignored and abused and they lash out vindictively. If you want to blame anything, blame the progressive deafening of Bungie's ears to collective player feedback. People wouldn't be getting mad if they felt they were not only being heard, but actually seeing Bungie genuinely attempt some of these ideas as opposed to skipping over them and assuming they know what's best. That is the fundamental problem with Bungie, they don't really use Feedback, they just look at it. And that's the problem. Bungie isn't trying to make us feel like we're heard through their actions, they're just concerned with making it look like we're heard. And that's why they get attacked over petty shit, because people have been feeding into this hamster wheel of a game AND a feedback system for YEARS, for what? To be ignored time and time again, and to watch the game delve further into an actual shit show.

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                  5 Risposte
                  • Modificato da gallp13: 1/11/2018 11:00:18 PM
                    Enjoying reading the responses .... interesting discussion.

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                  • If you make any form of art your going to receive criticisms. If you try to sing and it turns out you're tone deaf you're going to get booed and in the old days tomato's thrown at you. It's human nature! Now thanks to the internet instead of tomatoes you get nasty tweets hurled at you. When you put yourself in the publics eye you need to be prepared for this. And it's not a new thing just look at how many actors through out the ages have gotten tons of hate mail from "Fans" when they did something they didn't like. When you're a public figure you have to realize your decisions both positive and negative are going to come under scrutiny.

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                    5 Risposte
                    • I agree, it’s not the way to communicate. Welcome to social media. I often struggle with this because I truly believe an adult should be able to brush aside any hate as immature, uninformed rubbish, the power lies with you, you can choose to ignore it, reply to it, block it, but how can you take it seriously if you don’t know the person giving it? My online philosophy is trolls/idiots are free entertainment, I choose to ignore or I choose to play. However there is no excuse for abuse online. Better moderation/policing but how can smaller companies afford that? Also proper customer service not just a forum page where you are constantly ignored. Better consumer laws to protect us from devs releasing unfinished/broken products. As RNG loot boxes take more and more money away from players we can expect to see the online abuse rise, look at the abuse staff get in betting shops.

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                    • Or you know, make a good sequel that justifies the $120 it cost, destiny 2 is more like destiny 0.5, half the fun, half the features, half the team size in crucible, half the exotics they used to be, half the grenades, half the skill tree choices, half the weapons, half the rolls etc... the list goes on... but less than half the fun of destiny 1

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                      11 Risposte
                      • a good read on how bad leadership is allowed to run rampant in the gaming industry 1st a good leader stands between them and the pitchforks - During my dark days in retail - the good managers would tell new employees - if someone has a problem send them to me, you dont get paid enough to listen to those people...they were trained in handling abusive customers..the bad ones hid. in professional sports you see the team captains - the LEADERS up on stage - not the guy you fumbled the ball or missed the field goal. 2nd - you cannot solve for infinity - you cannot solve for every scenario and problem in every game. Again leadership needs to explain this and support their people 3rd - the age old Time - Money - quality - pick 2 ...Sadly gaming has 2 strikes - money or lack thereof and time the schedules they try to adhere to. I know you say they get alot of $$ but the issue is they have to spend the $$ first to get back the $$$ and that is the risk that apparently few companies are willing to take. If making money at a game was such a slam dunk then the private equity firms would be all over it. Luke used to be a community manager - i dont see any real leadership from those people - a twab now an then but leadership is an everyday thing, not a once a month dump

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                      • They should stop fing up games do to being greedy

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                      • Every game has toxicity. The rampancy of it on these forums is laid solely at bungies feet. Since D1 released it has been controversy and poor communication with only some improvements when it suits them often ignoring major issues including ones they themselves create

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                      • Interesting read, and quite true. Sensible comments from gamers are hard to find these days, where some people may think swearing on social media to someone from the production companies have no problems at all. Everyone should have a good think on the question: If you are the developers, working hard while need to keep the business rolling and getting trashed by random consumers daily, what will you feel? As a human being with common sense, no body should be rude to anyone, respectful and constructive comments should be the way where any gaming communities aim for.

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                        5 Risposte
                        • I don’t think this is exclusive to game developers. I get the same responses when I post on these forums. I just mute those people and look for the folks providing real responses. I think that’s just what you have to do.

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                        • Good read. Social scientists could come to these forums alone and have years worth of research just right here to study the effects of how the comments here have impacted everyone. Starting with the company itself, to all of us, the gamers and readers of it all.

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                        • Bump. Please read this, everyone. Thank you for posting, gallp

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