You guys have got a massive task on your hands now if you want to rescue this game and your company for that matter. You need to change your attitude towards the players and the game for a start, the "we are listening" statement is just an insult to the people who still care about your game now, you need to have a road map, focus points and reasons(not lies) why, and you need to be honest. I don't know and I don't understand why you left so much of what you had, out of this game, millions of dollars spent, three years of work, data, and feed back, yes there were problems, but it was a proven foundation that you could build on and you just cast it aside, for what? to make way for what seems like another work in progress experiment. As you have probably realised by now, the game is not liked, even hated by a vast majority of your player base and you only have yourselves (management) to blame, you need to start asking some serious questions internally. As for the game, go back and look at what we had in D1, give us our game back, yes it was broken in ways but I would sooner have partly broken and fixable than smashed to pieces. As for eververse, put her back in the box she was in in D1 or get her out, you have opened the rng Pandoras box with this, and unless you act quick it will see you off.