{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
5/14/2015 12:28:01 PM
5
Cannot use my limited Edition and Preorder Items on PS4
Hello,
i have a problem with my Destiny Account since 2 1/2 months. I've bought the Destiny PS3 limited edition last year, and a digital standard version for PS4 this year (february / march).
I can see my items in the inventory, but i cannot use them (buy is needed). I'm in contact with the Activision support, the Amazon support and the Bungie support, and no one will help.
At the uprade page: http://www.destinythegame.com/de/digital-upgrade is a fact in the FAQ which means:
MY GUARDIANS, STATS AND GEAR
Q. Will my Guardians, progress, stats, and gear carry over when I download and play the next-gen version?
Yes. Whether you participate in this program or not, your Guardians, progress, stats, and gear are shared within a console family (PlayStation®3<->PlayStation®4 or Xbox 360<->Xbox One) and will be waiting for you when you transition to next-gen.
So... i'm within the console family..i've bought the limited edition. And i do not know why i should buy this version again. In your FAQ it is promised that i can get and use all my items (incl. preorder Sparrow) because it is the same console family.
There are no exceptions inside this upgrade site.
So...Amazon told me that i have to contact Activision. Activision told me that i have to contact Bungie.
So Bungie, please unlock my items so that i can use the whole limited edition-, vanguard- and pre-order items.
It all happened so long ago and i'm very irritated of this whole case.
Many thanks.
English
#Help
-
4 RisposteHi Arkatrex, Unfortunately, [url=https://www.bungie.net/en/Help/Article/12233]as stated in our help documentation[/url], licenses for code-redeemed content, including Limited Edition gear, will not transfer to a new console. The items will remain in your inventory but you will not be able to equip them. If you need to have your Collectors Edition code replaced, you may submit a request through the [url=https://support.activision.com/destinycodesupport]Destiny Code Support Form[/url]
-
1 RispondiIt has been clearly stated both on the flyer with the redemption code as well as on many FAQ's on this site that the pre-order/special edition exclusive items were a CONSOLE specific code (meaning PS3 or X360 or PS4 or XBONE) and were not NETWORK specific (PSN or XLIVE). That means these items were only available for redemption on whatever specific console you purchased them on, that is just the way they were designed.
-
1 RispondiI know on xbox there is something you can download. But on playstation that same thing isn't offered. I assume this is something that's up to sony.
-
1 RispondiThose items are console specific and won't upgrade.
-
10 RisposteUnfortunately, certain DLC items are locked to a specific console generation and aren't licensed for the other generation without another set of codes. The collector's edition digital goodies (ghost shell, space ship, etc) and pre-order bonus items like shaders are among these. https://www.bungie.net/en/Help/Article/12233
