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1/21/2022 3:36:16 PM
2
Need to update my Microsoft account on cross-save
Hello,
Some times ago, I activated the cross save between my PSN and Microsoft accounts. The issue is I deleted my Microsoft account from Microsoft because I had a new one for my Xbox Game Pass. And I want to use my new Microsoft account on the cross save system.
As I deleted my previous Microsoft account directly from Microsoft, I can't connect on it on the cross save parameters on Bungie website to disable the cross save on the account. So my cross save is stuck on my old Microsoft account that doesn't exist anymore.
Can someone from Bungie can disable my cross save option on Microsoft, and then I'll be able to connect my real new Microsft account instead ?
Regards
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2 Replieshttps://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide [quote]Destiny Player Support and Bungie cannot modify or remove accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log in to any linked accounts to prove ownership prior to modifying your linked account. If you no longer have access to a linked account, you will need to reach out to the specific platform’s support for assistance with account recovery options.[/quote]
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you will have to work with microsoft to recover the old account. if you can't authenticate it, you cannot disable cross-save. bungie can't help with this.
