I'm curious to know if the organization you work for is this openly verbose about the issues that plague their software system. I'm also curious to know if it is an enterprise level software system that costs thousands of dollars to license, rather than entertainment software that you pay a nominal fee for and you only pay for once. That aside, I too would like transparency, but it's just not that easy, the customer base is massive here, and they can be very vocal. Many enterprise level software systems have safeguards that prevent people from slandering their product all over the internet, this software doesn't have such safeguards. You have to be very careful with the information you release to reduce the possibility of negative impact. Acknowledging that there are defects in the system is only half the battle, if you start talking about what your plans are and what you're working on you open a completely different can of worms, and now people are expecting the fix to be expedited because you acknowledged it, what happens when you acknowledge an issue but it takes 6 weeks to fix (or longer)? What happens when something else comes up and you need to refocus your effort? Are they supposed to televise their scrum meetings so everyone can be up to date with the current process and what is being worked on? Will people be happy when Bungie comes around and tells people that they had to pull people off the bug fix they announced they were working on weeks ago?

You make a valid point, but I feel like you are dramatizing the issue a bit here. That being said, the company I work for does have an active and working relationship with paying customers in a business setting, so you are right that there's a limited incentive from a business standpoint for Bungie to do any of this. On to the counterpoint: No company is going to publicize scrum meetings, however, these aren't internal issues for internal departments to hash out. The customer has brought these into the light and, at this point, it seems that the issues are being ignored. Acknowledgement of the issues and honesty regarding their treatment (to a point of course, some things are just going to go onto the back burner and/or disappear) of the issue makes it so the customer doesn't worry about the future of the product. It's not like being quiet is preventing people from being angry. Also, if at any point they feel the need to fall back to silence on certain issues, the option is still open to them. At this point, it really isn't a problem that affects their bottom line, so I don't expect any actual changes. However, when it comes down to questions like "Do you trust this company?" "Would you recommend products created by this company?", the answer is very often going to be a disgruntled "No" from any random person you ask unless their customer service / community responsiveness drastically changes.

I don't agree, the disgruntled customers are the ones voicing their opinion, perhaps the people that feel like Bungie should be addressing the issues that they keep copy-pasting throughout the forums feel that way but they only make up a small percentage of the millions of people who actively play this game and are satisfied with the status quo. Of course bugs annoy everyone, but many complaints ask for game changes and new features, so why is it okay to buy a game, then expect the developer to modify it to suite your needs? Why is this okay with software but not other products like a car? What dictates that the customer rules software but the business rules in other fields?

The reason they are different is related to the way that they are sold: 1. A car is fully defined and complete when it is purchased. It is marketed as the "latest in X" and the "best in Y". All sequels completely outrank this, but at the time of sale, the customer knows precisely what to what end the money is being spent. The relationship between the customer and the dealer ends at the lot boundary, unless the customer has been sold something that doesn't fit within the parameters of what has been marketed. Ex.: If Bob buys a Honda Civic that is the best in highway mileage for automatic transmission vehicles on Tuesday, and then on Wednesday, a new Honda comes out that is better, Bob still has to stick with his vehicle. He got what he paid for and the relationship is already over. 2. Destiny was projected to be a 10-year mmofps experience. People bought it preemptively based on what was marketed to them. The commercials and initial development videos were STELLAR. A space fantasy rife with adventure. What we received was a mechanically sound but fundamentally empty game with many broken parts. Even if these parts were a luxury, they were still marketed. Also, due to the live nature of the game (projected by Bungie's words, not the community's demands), many assumed that the game would be improved as it was expanded. Ex.: If Bob was shown a Honda Civic that had a functional air conditioner, a stereo system, and was the color blue when he made the purchase of that car, but was instead saddled with a red Honda Civic that had no luxuries and a few major issues while driving meaningful distances, he would be pretty upset, and the dealer would likely be forced to rescind the deal. All of it comes down to marketing. If Destiny had been marketed as a "Shoot Things In Space: The Game" instead of a live MMO with constant updates and a 10-year plan, I don't think there would be anyone in these forums complaining (or in the very least way fewer). However, due to the initial commitment to the universe and its progress, players have an inevitable expectation that this should be getting better. I am going to preemptively address a couple of counterpoints: The financial difference between the commitment to buy a car and the commitment to buy a game is staggering. This is something that cannot be argued, and I don't think anyone is going to attempt to argue it. However, the small price tag does not exonerate Bungie for being deceptive, for being ignorant of complaints, or for being overeager in their initial statements about the game. Due to the fact we did not sign a contract when purchasing Destiny, the community is not owed anything for which we have asked. We have all made our bed, and we are to lie in it. This doesn't mean we can't ask for changes and information about intentions. I already jumped ship on this game back in October, and I am sure that those who stuck it out are constantly wondering if it is going to be worth it. None of this would be an issue with clear and honest communication. If Bungie's intention is to avoid the public spotlight with silence, it is ineffective due to the fact that it is their own words that have gotten the community in such a fuss anyway. If these issues are not going to be addressed in the current edition, but will be in the sequel, simply say it and allow the discussion to die. To your point about this being the angry 1%: You are probably right about this forum's complainers being only a small fragment of the people who play this game, but a quick Google search or a trip to r/DestinyTheGame is indicative of a greater dislike of the game and its treatment. A trip to Gamestop or another local game store will show you how many used copies of Destiny have piled up while disgruntled players return their copies. While a great bulk of people still play this game, it would be foolish to see all of that and assume that there isn't a problem.