You do not have to progress the quest in order to access the pre-order items.
Can you please check to make sure that you have the pre-order pack installed under the Manage section of the game? Some users needed to restart their console or install the Beyond Light DLC in order for the pre-order pack to appear.
Just restarted my console and nothing at rahool. It shows the stranger's upgrade pack and weapon pack installed on my console. I bought the deluxe pack through the Microsoft store.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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