Honestly, at that point it feels like whatever they say they are gonna get s*** on anyway, so might as well stick to the bare minimum and let the changes in game do the talking.
As a player, I’d rather they say nothing if they have nothing to say than putting out a “we hear you” followed by half baked reward and sandbox tweak.
There’s no way they are not aware of the situation, and I rather they take their time to regroup and think about their next steps rather than try to put out fire every week. The issue that plague D2 since EoF are not quick and easy fix.
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While i agree wuth this is think we have seen them try to regroup a couple of times now, the new portal system with the reworked power grind being a prime example. I obviously don't have the information to say this as fact but the attempts they have made all feel like someone saying these features l, like power level, absolutely must stay. The half baked systems happen so frequently it almost seems like someone is forcing them to be this way. Look at crafting it's economy was added in then maybe 3 days later we were told they intended to nuke all but a few of the currencies then nuke those too. When you try to take it all in it just looks jank.